Job Duties:DEVELOP AUTOMATED DATA ANALYSIS TOOLS AND REPORTS TO ASSIST OPERATIONS IN PROACTIVELY UNDERSTANDING DATA ISSUES AND DEVELOPING SOLUTIONS TO MINIMIZE THE IMPACT. DEVELOPMENT OF SQL, INCLUDING PROCEDURES, TO ANALYZE DATA. DOCUMENT, TRIAGE, ANALYZE, MONITOR, AND FACILITATE RESOLUTION OF COMPLEX ISSUES FROM INTERNAL AND EXTERNAL CLIENTS. DESIGN REPORTS THAT SUPPORT THE DATA ANALYSIS EFFORTS. EFFECTIVELY COMMUNICATE WITH DEVELOPMENT AND TECHNICAL/CUSTOMER SUPPORT STAFF TO RESOLVE ISSUES AND ASSIST IN THE DEVELOPMENT OF CUSTOMER-FACING TRAINING MATERIAL. PERFORMING GAP ANALYSIS AND DEFINING SOLUTIONS TO GAPS. PERFORMING USER ACCEPTANCE TESTING ON BEHALF OF OPERATIONS AND IN COOPERATION WITH THE DEV/QA PERSONNEL TO ENSURE THAT SYSTEM CHANGES ARE APPROPRIATE AND AS INTENDED. CREATE AND PUBLISH PERIODIC REPORTS AS WELL AS ANY NECESSARY AD HOC REPORTS.
Requirements:Masters or foreign equivalent in Computer Science, Digital Science, Engineering, Information Technology or related field with 24 months of experience in job offered or related work. Must be able to travel temporarily to other branch offices throughout the U.S. with expenses paid by the employer.